Cancellation Terms

Cancellation fees when canceling a stay:

• When canceling a stay, a cancellation fee of half the price of the stay may be charged

Terms and Conditions

1. Prices and Services

Indicative accommodation prices on the website. The host is entitled to change the agreed conditions of stay in cases beyond his control (e.g. force majeure).

2. Cancellation of stay by the customer

The customer is entitled to cancel the order at any time before arrival. Cancellation of stay requires a written electronic form (email with delivery receipt) to the address bouskova@novehrady.info. The date and time of sending the email is decisive for determining the time of cancellation of the stay.

The accommodation provider will not charge the customer the aforementioned cancellation fees if he could not use the agreed services for the following reasons: death in the family, hospitalization of the customer or a member of his family, serious illness, natural disaster. The customer is obliged to document the above-mentioned facts with a written document to the accommodation provider within 3 days of their occurrence at the latest.

3. Validity

These business and cancellation conditions are an integral part of the accommodation order.